Refund and delivery policy
Because digital products are delivered immediately, purchases are normally non-refundable once download access has been issued. Duplicate purchases, corrupted or unusable files, and verified technical delivery failures may be reviewed individually.
Issues we review individually
- Accidental duplicate purchases of the same product.
- A corrupted or unusable delivered file.
- A verified technical delivery failure that support cannot correct.
Replacement access may be provided when it resolves a verified technical problem. Every request is reviewed individually, and no request is automatically guaranteed approval.
What normally does not qualify
- A change of mind after download access is issued.
- Not customizing a template for your business.
- Not obtaining independent professional review.
Nothing in this policy overrides non-waivable consumer rights.
Requesting help
Email support@getdetailcoach.com with the order reference, checkout email address, and a short description of the issue. Do not send card information.
Access after a refund
If a refund is approved, future access to the private download is revoked. Order and audit records remain stored for accounting, fraud prevention, and operational integrity.